alphastreams is a mobile health information system that supports customers of pharmacies in everyday situations.

Access to products and services of pharmacies takes usually place at the physical point of sale. But as soon as customers leave, interaction stops and pharmacies have a very limited view on everyday needs and health-relevant behavior of their customers. As a result, services, health support and control of success are restricted.

Therefore, alphastreams has three objectives: to investigate (1) how pharmacies can support customers in everyday situations, (2) what customer needs are and (3) how to design an information systems that supports the interaction between pharmacies and their customers.


Volland, D., Eurich, M. (2014) ICT-enabled Value Creation in Community Pharmacies: An Applied Design Science Research Approach, International Conference on Information Systems (ICIS 2014), New Zealand, Auckland. [PDF]

Volland, D., Korak, K., Kowatsch, T. (2014) A Health Information System that Extends Structured Healthcare Professional-Patient Communication Beyond the Episodic Face-to-face Encounter, European Conference of Information Systems (ECIS) 2014, Tel Aviv, Israel. [PDF]

Volland, D., Korak, K., Kowatsch, T. (2014) Emerging Patterns of Communication in a Pharmacist- Patient Health Information System, Design Science Research in Information Systems and Technologies (DESRIST) 2014 Conference. [PDF]

Volland, D., Korak, K., Kowatsch, T. (2014) Improving Patient’s Adherence by Enabling Pharmacist-Patient Communication Beyond Face-to-face Encounters: An Analysis of Genres of Pharmacist-Patient Health Information Systems, Multikonferenz Wirtschaftsinformatik (MKWI) 2014, Paderborn, Germany. [PDF]

Volland, D., Korak, K., Kowatsch, T. (2013) Improving Patients’ Treatment Adherence by Enhancing the Pharmacist-Patient Relationship with IT, Presentation at the 4th Annual Workshop on Health IT and Economics (WHITE 2013), Washington, USA. [PDF]

Volland, D., Korak, K., Kowatsch, T. (2013) Connecting Pharmacies and Patients Beyond Face-to-face Encounters, Poster presented at the „TIE Tagung 2013 der Wissenschaftlichen Kommission für Technologie, Innovation und Entrepreneurship“. University of St. Gallen, Switzerland. [PDF]

Volland, D., Korak, K., Brückner, D., Kowatsch, T. (2013) Towards Design Principles for Pharmacist-Patient Health Information Systems, vom Brocke, J.; Hekkala, R.; Ram, S.; Rossi, M. (Eds.) in: Design Science at the Intersection of Physical and Virtual Design, 8th International Conference, DESRIST 2013, Helsinki, Finland, June 11-12, 2013, Proceedings Vol. 7939 LNCS, Springer, Germany, pp. 519-526. [PDF]


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General Information

Support of Interaction Between Pharmacies and Customers in Everyday Situations

Working Group

Prof. Dr. Elgar Fleisch, Tobias Kowatsch & Dirk Volland