Abstracts

Huynh, P., Stöckli, S., Fleisch, E., Kowatsch, T., & Vinay, R. (2025) Technological integration and business models of leading home care providers for older adults: A systematic market analysis and multiple case study: Socioeconomic progress over the past half-century has coincided with declining birth rates and rising lifespans, accelerating global population aging. Consequently, over 142 million older adults struggle to meet their necessities, increasing their dependence on caregiving. While most prefer to age at home, a significant caregiver shortage poses challenges. The growing demand for home care emphasizes the need for innovative, scalable business models. Research Questions: (1) Who are the leading home care providers? (2) What business models are employed? (3) What technologies are used in home care. We conducted a global market analysis of countries with high Global Innovation Index and aging populations, selecting Singapore, Sweden, Switzerland, the UK, and the US. For each country, we identified leading home care providers through governmental databases focusing on revenue, clients, and operational regions. We utilized the Business Model Canvas and conducted interviews to assess these providers. Our study systematically identified the leading providers in the home care industry across selected countries. Our findings indicate that providers use diverse business models, resulting in changes in operations, value capture, and value creation and delivery. We analyzed a range of technologies in use, notably operational and clinical software, along with care support tools. Our study elucidates the design and adoption of emerging business models in home care, providing valuable insights for researchers and practitioners to optimize care delivery. We advocate for empirical research on these models and further investigation into partnering strategies and the adaption of technology within home care ecosystems.

Huynh, P., Kowatsch, T., Stöckli, S., & Vinay, R. (2025) Leveraging technology to transform home care for older adults: Challenges, innovations, and implications: Emerging technologies hold significant potential to transform home care for older adults, addressing the challenges of rising demand for accessible, high-quality services. As populations age globally, traditional care models struggle to keep pace. This study explores how technological innovations can improve home care’s quality, efficiency, and affordability while acknowledging barriers like costs, workforce adaptation, and data privacy concerns. Through semi-structured interviews with 10 industry professionals selected via purposive sampling from 15 leading home care organizations based in Singapore, Sweden, Switzerland, the UK, and the US. This research examines three core questions: (1) What key technological innovations are already used in home care? (2) How are these technologies influencing service delivery for older adults? And, (3) What future innovations do stakeholders envision for enhancing home care services, and how can these be effectively integrated into existing care models? The findings demonstrate the role of specific technologies—such as telehealth platforms, wearable health trackers, and AI-driven care coordination tools—in enhancing patient outcomes, supporting independent living, and improving operational efficiency. Notably, there was broad agreement among stakeholders that adopting comprehensive health system operational software is critical for enabling seamless data sharing and streamlined workflows, ultimately enhancing care coordination across providers. This study offers valuable insights for home care providers, researchers, policymakers, and other stakeholders, guiding strategies for integrating technological innovations to meet the evolving needs of older adults.